Programme Terms & Conditions
Last updated: February, 2021
What are the Syndi Terms and Conditions?
Any words following the terms including, include, in particular or for example or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words.
Can the Syndi Terms and Conditions change?
We may have to change our terms (and, as a result, the contract between us) to reflect changes in the law or in our App. If we do make changes then we will contact you to let you know and you will have the option to stop using our App.
What is the Syndi Service?
We make our App available to you to self-assess and signpost to third-party mental wellbeing support resources. We do not offer any medical or other healthcare advice to you. As a result, any communication that you receive from us is fully-automated.
The content in the App is provided for general information only. Please note that the App shall not be construed as a medical tool of any sort. It is not intended to amount to advice on which you should rely. If you have any questions or concerns about the content within the apps we recommend you seek professional or specialist advice before taking, or refraining from, any action on the basis of the content of the App.
What does the App do for me?
Our App allows you to:
1. Complete questionnaires and self-assessment scores relating to your mental wellbeing;
2. Rate your mental wellbeing (so we can provide scores and graphs of variations in your mental wellbeing as well as your usage of the App); and
3. Access third-party mental wellbeing resources.
What do I have to do to use the App?
Simply follow the instructions on our Beta page! Once you have completed the onboarding questions, we will provide you with the ability to register your phone number and nickname to your account to set SMS (Text Message) self-check-up schedules and access a curated list of mental wellbeing resources.
It is entirely up to you, but provide you with the option to answer SMS check-ups and update your dashboard with your latest mental wellbeing self-assessment scores.
If you choose not to subscribe to SMS check-ups, then you can keep using our App but your dashboard will not update automatically.
If you choose to subscribe, then we will also offer you additional services, including automated check-ups and monitoring of your use of the App which, in the circumstances selected by you, will trigger the curation of recommended resources.
Those questionnaires and SMS messages will also be automated and might, for example, be an additional page or text in some circumstances to provide you with phone numbers and website links to additional mental wellbeing support services. We do not give advice and you should always seek the help of a medical professional where necessary.
Are there any restrictions on my use of the App?
As you will appreciate, we expect you to enter only honest and lawful (and not illegal or offensive) names and other information in our on-line forms and in response to our SMS messages. We also ask you to act responsibility around our App, including keeping your login details for our App secure, complying with the law when using it and respecting the rights of others to use the App as they consider appropriate. You are responsible for ensuring that the device on which you use the App is suitable and authorised for such use and for protecting it from viruses etc. You are also responsible for maintaining the network access that you will need to use our App.
Our rights in relation to the App
We only look at anonymised information and do not look at self-assessment scores linked to your personal information. We do not allow anyone else to look at your self-reported information or phone number. However, we do reserve the right to block your access to the App if we believe that you are misusing it in any way. We will also block access if we believe that there is an issue with the security of your account and you should let us know immediately if you think that there is such an issue.
Your rights in relation to the App
We allow personal use of our App only, as it is not licensed for business use. As you will appreciate, we grant licences to many users and your use is not exclusive. As the App was not written specifically with you in mind, please check that it properly meets your needs. The App is our property and we ask you not to do anything inconsistent with our ownership rights, including copying our App or using any method to access its source code; make any money out of our App; or remove any evidence of our ownership rights.
Will the App always be available to me?
We do need to repair and maintain our App from time to time and we are reliant upon service providers to make the App available. However, taking those things into account and acknowledging that we cannot guarantee that the App will be uninterrupted or error free, we will do our best to make the App available to you at all times.
Will the App change?
From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App.
Who owns my self-assessment information and how can they be used?
You own self-assessment scores and SMS responses (which shall be aggregated and anonymised) and they cannot be used except by you (although this does not prevent us from blocking your access to the App as set out above). You give us the limited rights to your self-assessment scores and SMS responses which are necessary to provide our services under the App.
Syndi commits to treat all information available to it in connection with the use of the application as strictly confidential.
Can I share my App account with someone else?
Your App account is intended to help with your mental wellbeing and it is not appropriate for you to share it with anyone else or to transfer your account to someone else. However, you can if you choose, show your scores to a professional, or download them for your personal use. If you sell or give away the device on which our App is installed, please delete our App first.
You and we have the right to terminate the agreement between us at any time by giving 30 days’ notice. In our case, our contact details are below. In your case we will use the contact details that you last gave to us. During the 30 days’ notice you may, unless we also exercise our right to block your access to your account, download your anonymised self-assessment scores and SMS responses from the App. After the 30 days we are entitled to delete all information and you will not have access to them (although we may have to store them to meet our legal obligations).
What are my rights against Syndi?
We will use reasonable care and skill in providing our service to you and accept liability for failing to do so, nor do we limit or exclude our liability in any way which is prohibited by law. If our App damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
The App may contain links to other independent third-party websites (Third-party Sites). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.
We are not responsible for any data usage, roaming or other charges you incur when accessing the internet through your mobile or other Device.
We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
A few final points
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms. You may only transfer your rights and obligations under these terms with our consent.
These terms are governed by English law and you can bring legal proceedings in respect of the App in the English courts. If you live in Scotland you can bring legal proceedings in respect of the App in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the App in either the Northern Irish or the English courts.
If you have any questions or comments about these terms and/or the App, please contact us by email at Hello@Syndi.Health, by telephone on +44 7464 317822 or by post at Syndi Ltd, 31 Willoughby Road, Kingston Upon Thames, England, KT2 6LN.
We will confirm receipt of this by contacting you in writing, normally by email.
This agreement has been entered into on the date of registering your account through the SMS verification link provided by the App.